FAQs

Benefit Sentinel comprises four main components: CBM (Customer-Based Matching), InfoPump, InfoNexus, and DecedentSync. These components work together to extract, match, and update beneficiary data efficiently. Our Plug-n-Play technology ensures seamless integration with minimal setup.

Our pricing is based on the number of queries and the type of matching service required. We offer several tiers including:

• By Name and DOB
• By Name and DOB + Push
• By SSN
• By SSN + Push

Each tier has different pricing based on query limits and additional features.

Yes, we offer substantial discounts for multi-year subscriptions. The more extended your subscription, the greater the savings. Please refer to our pricing page for detailed information on discounts.

You can place your order directly through us or via the GSA Schedule contract number: 47QTCA20D007F. For direct orders, we accept ACH payments and credit cards (note that a 3% processing fee applies for credit card transactions).

Benefit Sentinel is designed for quick and easy setup. With our Plug-n-Play technology, you can typically be up and running within a few hours of receiving your setup instructions. We provide comprehensive support to ensure a smooth integration process.

Yes, we offer ongoing technical support to all our customers. Our support team is available to assist with any questions or issues you may encounter. You can reach us via email or phone for prompt assistance.

When a match is found, the following data is returned:

• SSN
• Date of Birth
• Date of Death
• Last Name
• First Name
• Middle Name
• Suffix
• Method Used to Confirm Death (e.g., death certificate, family member, representative, or Unknown)
• A unique id, assigned by your benefit application, to link the match record back to the beneficiary source record.

As available, this data may be supplemented with one or more of the following:

• Up to 5 zip codes last associated with the decedent
• Funeral Home
• Type of Burial
• Interment Date
• Cemetery
• Plot
• Obituary
• Birth Location (City, State, Country)
• Death Location (City, State, Country)
• Last Residence (Street, City, County, State, Country)
• Name of Spouse

Benefit Sentinel offers several distinct advantages over other decedent search services:

• Massive Data Handling: Our platform is built to process large volumes of data swiftly and accurately. With access to over 103 million records in the Death Master File (DMF), Benefit Sentinel is designed to handle even the most extensive datasets without compromising on speed or accuracy.
• High-Speed Processing: We can process queries at incredible speeds, ensuring you get the information you need quickly, enabling timely decision-making.
• Background Automation: Benefit Sentinel operates as a background service, requiring little to no human interaction once configured. Our system automates the entire process—from data extraction to matching and reporting—freeing up your team to focus on more critical tasks.
• Push Service Notifications: Our Push Service actively keeps you informed by delivering notifications directly to you without the need for you to initiate a request. This ensures that you're always up-to-date with the latest information, reducing the chance of missing critical updates.
• Advanced Matching Capabilities: We offer highly accurate matching options, allowing for precise searches by SSN or more comprehensive queries based on multiple data points like name and date of birth. This flexibility reduces false positives and ensures you receive the most relevant results.
• Customizable Queries: Our platform is adaptable to your specific needs, letting you tailor queries to match your operational requirements. Whether you need detailed matches or broader searches, Benefit Sentinel can be configured to deliver optimal results.
• Comprehensive Support and Updates: We provide ongoing support and regular updates, ensuring that your service is always up-to-date with the latest tools and data.
• Cost-Effective Solutions: With competitive pricing and discounts for multi-year subscriptions, Benefit Sentinel offers an economical solution that doesn’t compromise on performance or functionality.

Switching to Benefit Sentinel means gaining access to a service that not only processes vast amounts of data with speed and accuracy but also operates seamlessly in the background, minimizing the need for manual intervention and maximizing your efficiency. Plus, with our Push Service, you stay informed without needing to lift a finger, ensuring you never miss a crucial update.